Connecticut State Colleges & Universities
IT Support Center

Protective Enclave FAQ

The following are answers to questions that you may have when using the Protective Enclave.

NOTE: Because the Protective Enclave uses MFA to authenticate, check the MFA FAQ if your question relates to authentication.

Questions:

Answers:

  •  Once logged in, can I stay logged in all day?
  • Yes, typically, you can log in at the beginning of your work day and minimize the Protective Enclave Virtual desktop window when you are not using it throughout your day. You will only use your NetID and password to unlock the Protective Enclave Virtual desktop if the screensaver kicks in - you won't need to reauthenticate each time using MFA. At the end of your work day, remember to sign out of the Protective Enclave Virtual desktop to before you log out of your local workstation.

  •  When using Core-CT, what activities must be done from inside the Protective Enclave?
  • Work completed by anyone maintaining employee records in Core-CT (e.g. Workforce Administration, benefits, Time and Labor, and Payroll) must be done within the Protected Enclave. Restricting access to Core-CT to the Protected Enclave for employee administration purposes, will mitigate the exposure of sensitive DCL3 data.

    Employees maintaining their own personal information, entering time, or approving time can access Core-CT outside of the Enclave.

  •  I have a file that McAfee DLP is stating contains DCL3 data and is preventing me from accessing it from outside the enclave. I've reviewed the data and it does not contain DCL3 data. What needs to be done to allow access to this file from outside the enclave?
  • There can be several reasons your file is being flagged as containing DCL3 data even though it doesn't appear to be:

    • Once a file has been encrypted, even if you move the file out of your Enclave-Transfer library and remove DCL3 data or DCL3 keywords from the file and re-save the file, the file will remain encrypted and will not be allowed to be accessed from outside the enclave. You need to remove the DCL3 data prior to saving the file in your Enclave-Transfer library.
    • Banner Student Data: If the report is from a Banner extract that involves student data, it may contain the "Comments field" which is known to contain DCL3 keywords that are used to identify unformatted SSNs, Passports or Driver's Licenses. If you do not need the information found in the "Comments field" for the work you are doing outside the enclave, make sure you remove the "Comments" field (and any other fields not needed), prior to saving it in your Enclave-Transfer library.
    • False positives: Other files can contain data that appears to be DCL3 data (i.e. barcodes, 9 digit numbers, 4 sets of 4-digit numbers) that may result in flagging the file as if it contained DCL3 data. Sometimes, the McAfee DLP product cannot differentiate between real DCL3 data and unformatted numbers that resemble DCL3 data. The product is designed to accept the least risk and therefore it will encrypt the file to prevent DCL3 data from being allowed out of the enclave. You will need to work with your local IT department, identifying the name of the file and the time/date you were working on the file in order to determine if this file can be accessed outside the enclave.
  •  Why am I seeing a timeout message appear after logging into the Protective Enclave?
  • Once logged into the Protective Enclave Virtual Desktop, you can simply close the browser window connected to the Citrix Receiver to avoid seeing the session timeout warning. If you don't close it, you'll notice it will warn you it will be timing out soon:

    and then it will timeout due to inactivity:

    You can either let it timeout (seen above) or you can choose to close the browser window once you are connected to the Protective Enclave:


    NOTE: If you log out of the Citrix session (using Log Off), you will disconnect from the Protective Enclave Desktop.

  •  I accidently clicked the X in the upper-right hand corner of the Protective Enclave Desktop window. Did I lose what I was working on?
  • If you accidently click the X in the upper-right hand corner of the Protective Enclave Desktop:

    It may show you the following popup:

     

    It is recommended that you do not enable the "Don't ask me again." If you accidentally clicked the X to close the window, the popup will alert you that you are about to disconnect from the Protective Enclave Virtual Desktop. If you do disconnect, in order to not lose any unsaved work, you must reconnect to the Protective Enclave Desktop within 10 minutes. Reconnecting after 10 minutes will result in losing any unsaved work.

    NOTE: Disconnecting by clicking the X as shown above is not the proper way to close your Protective Enclave Desktop. Instead, when you are done for the day, you will want to save any unfinished work and Sign Out.

  •  My Protective Enclave Desktop just disappeared for no reason even though I was actively working in it. Why?
  • There are two common situations where an active Protective Enclave Desktop would disappear:

    • During the scheduled, weekly maintenance window: Sunday 2AM - 4 AM. Note that any work that was being done may be lost.
    • When the same account that was used to connect to the Protective Enclave is used to open another Protective Enclave Desktop (for example it is launched from another workstation). There can only be one Protective Enclave Desktop open at a time per user, therefore if a second one is launched, the first one will disconnect without any error, popup or warning. Since it's the same user launching the Protective Enclave Desktop, whatever application was being worked on from the first Protective Enclave Desktop will be right where it was left off when the first Protective Enclave Desktop "disappeared".
  •  What happens when I am logged on to a machine and start a new session on another machine?
  • There can only be one Protective Enclave Desktop open at a time per user, therefore if a second one is launched on another workstation by the same user, the first one will disconnect without any error, popup or warning. Since it's the same user launching the Protective Enclave Desktop, whatever application was being worked on from the first Protective Enclave Desktop will be right where it was left off when the first Protective Enclave Desktop "disappeared".

  •  What is Request DLP bypass on the Data Loss Prevention pop-up?
  • When a file is flagged as containing DCL3, the McAfee Data Loss Prevention popup has a link to a 'Request DLP bypass'


    Currently, the link to 'Request DLP bypass' is not used by CSCU. If a file is flagged as containing DCL3 and is a false positive, work with your local IT department to allow the file to be allowed out of the Protective Enclave.

This FAQ was last updated: Wednesday, June 6, 2018