The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base. If you still need assistance, open a ticket with the Service Desk.
SERVICE NOTICES: myCommNet Authentication Change 6/12, Email Change 6/2
On June 12, 2020, myCommNet is migrating from an on premise authentication service (ADFS) to a cloud service (Azure). In order to use the new Azure authentication service and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Since we have already moved Office 365 to Azure authentication, most individuals should have already set up their security verification method. Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.
On June 2, 2020, email changes were made to ensure the assigned CSCU email address is being used by all students, faculty and staff. Specifically, Banner and BlackBoard systems were modified, such that, neither students, faculty nor staff will be able to change their preferred email address on these systems, which will be automatically populated/repopulated with their assigned CSCU email address. In addition, Email Auto Forwarding was also be disabled for all students, faculty and staff on this date. These changes are needed to improve email deliverability and reduce risk of user's being compromised. Refer to the O365 Email security FAQ for more information on these changes.
7/2/2020: Mozilla has announced a new release for Firefox ESR version 68.10. More information is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 78.0 6/23/2020: Google has released a new stable release version of the Chrome browser 83.0.4103.116. There are a number of security fixes in this release. The Google Chrome blog is available here. Chrome release information is available here.View all alerts