The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the Service Desk.

SERVICE NOTICES

O365 Group/Microsoft Team "Self Service" Naming policy to be implemented Friday, December 11th When faculty/staff/students create an O365 Group/Microsoft Team starting December 11th, the name will be prefixed with "SVC-" indicating it is a self-service group/team. Self-Service groups/teams will have an activity-based expiration policy applied. They will still be required to comply to all standards including proper naming. Any non-compliant groups/teams may be removed or hidden. Please refer to the Teams FAQ for more information. 

Auto-forwarding to external addresses has been changed as of Friday, October 16th If you have a mailbox rule that forwards/redirects your CCC mail to an external address, you will receive "Undeliverable messages" until you disable or delete the rule. This change only affects rules that forward/redirect to external addresses. You will be able to manually forward messages to external addresses. For more information including screenshots and steps, please review our O365 Email Security FAQs.

IMPORTANT NOTE: New Authentication Service & Password Reset Method
In order to streamline authentication services, improve productivity and security, we've migrated to a new Authentication Service (Azure). With the new Azure authentication method comes enhanced password reset services using the Microsoft Password Reset Tool (that uses the security methods you configure) when you need to reset your NetID password. In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.

ALERTS

Most recent alerts (posted within the past 15 days):
11/19/2020: Mozilla has announced a new release for Firefox ESR version 78.5. More information is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 83.

11/19/2020: Google has released Chrome browser 87.0.4280.66 for Windows, Mac, and Linux. This version addresses a vulnerability that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.

View all alerts