The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base. If you still need assistance, open a ticket with the Service Desk.
SERVICE NOTICES
On Friday, August 21st the activity-based expiration policy will be implemented on non-compliant O365 Groups/Teams. Managed Teams and compliant O365 Groups will not have the expiration policy applied. Owners of any O365 Group that has the activity-based expiration policy applied to it and does not have activity within the past 6 months, will begin to receive notifications that their O365 Group needs to be renewed or it will be deleted. They will receive warnings 30, 15, and 1 day before their team is deleted. They will receive final warnings the day it is deleted and after it is deleted. Refer to the Teams FAQ for more information on the activity-based expiration policy.
IMPORTANT NOTE: New Authentication Service & Password Reset Method In order to streamline authentication services, improve productivity and security, we've migrated to a new Authentication Service (Azure). With the new Azure authentication method comes enhanced password reset services using the Microsoft Password Reset Tool (that uses the security methods you configure) when you need to reset your NetID password. In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.
ALERTS
9/17/2020: Apple has released new security patches for Mac OS, iOS, and Safari. All Apple Security Updates will be available here. This update can be applied through Apple updates or Apple downloads. 9/8/2020: Microsoft has released this month's security bulletin. There are many updates that affect server and client components. Sans info is available here. The official Microsoft notification is available here. 9/8/2020: Google has released Chrome browser 85.0.4183.102 for Windows, Mac, and Linux. This version addresses a vulnerability that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.View all alerts9/8/2020