The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the Service Desk.


O365 Group/Microsoft Team "Self Service" Naming Policy. This change was temporarily delayed, currently the "SVC-" prefix is not applied to self service groups/teams. When faculty/staff/students create an O365 Group/Microsoft Team starting December 11th, the name will be prefixed with "SVC-" indicating it is a self-service group/team. Self-Service groups/teams will have an activity-based expiration policy applied. They will still be required to comply to all standards including proper naming. Any non-compliant groups/teams may be removed or hidden. Please refer to the Teams FAQ for more information. 

Auto-forwarding to external addresses has been changed as of Friday, October 16th If you have a mailbox rule that forwards/redirects your CCC mail to an external address, you will receive "Undeliverable messages" until you disable or delete the rule. This change only affects rules that forward/redirect to external addresses. You will be able to manually forward messages to external addresses. For more information including screenshots and steps, please review our O365 Email Security FAQs.

IMPORTANT NOTE: New Authentication Service & Password Reset Method
In order to streamline authentication services, improve productivity and security, we've migrated to a new Authentication Service (Azure). With the new Azure authentication method comes enhanced password reset services using the Microsoft Password Reset Tool (that uses the security methods you configure) when you need to reset your NetID password. In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.


Most recent alerts (posted within the past 15 days):
01/21/2021: Oracle has announced a new quarterly Critical Patch Update. This includes updates for many Oracle products. A new release for Java 8u271 should be upgraded on all client workstations. There are also updates for many products such as Databases, Sun Solaris, PeopleSoft, Middleware products and MySql.

01/21/2021: Google has released Chrome browser 88.0.4324.96 for Windows, Mac, and Linux. This release includes stability and performance improvements. The Google Chrome blog is available here. Chrome release information is available here.

01/12/2021: Microsoft has released its security bulletin for January 2021. There are many updates that affect server and client components.  Sans info is available here. The official Microsoft notification is available here.

01/12/2021: Adobe releases security updates for multiple products including Photoshop, Illustrator, Animate, Campaign Classic, Bridge and more. Security notices for all Adobe products are available here.

01/11/2021: Microsoft has released a security update to address vulnerabilities in Microsoft Edge (Chromium-based). The new version is 87.0.664.75. Release notes are published here. The Security Advisory is available here.

View all alerts