The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the Service Desk.

SERVICE NOTICES

On May 21, 2021, all OneDrive, Microsoft Teams and SharePoint document libraries will begin to display icons if content matching specified Protected Data elements is found. As these Protected Data elements are not to be located in these locations, action will be needed to be taken. Refer to the DLP FAQ page for information.

On March 5, 2021, we shut down the IT Service Desk email (ServiceDesk@ct.edu).  If you need any IT support, please go to the Services Portal:  https://cscu.service-now.com/sp/.  The Services Portal is where you contact IT support to make a request or a report a problem (Get Help), view all of your incidents, requests and search/display self-help articles in a library (Knowledge Base) that may provide the solution to your issue. To help you become familiar with the Services Portal, we encourage everyone to view the Training video.

Auto-forwarding to external addresses has been changed as of Friday, October 16th If you have a mailbox rule that forwards/redirects your CCC mail to an external address, you will receive "Undeliverable messages" until you disable or delete the rule. This change only affects rules that forward/redirect to external addresses. You will still be able to manually forward messages to external addresses. For more information including screenshots and steps, please review our O365 Email Security FAQs.

IMPORTANT NOTE: New Authentication Service & Password Reset Method
In order to streamline authentication services, improve productivity and security, we've migrated to a new Authentication Service (Azure). With the new Azure authentication method comes enhanced password reset services using the Microsoft Password Reset Tool (that uses the security methods you configure) when you need to reset your NetID password. In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.

ALERTS

Most recent alerts (posted within the past 15 days):
06/18/2021: Google has updated the stable channel for Chrome to 91.0.4472.114 for Windows, Mac, and Linux. This version addresses vulnerabilities that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.

06/17/2021: Oracle has released its Critical Patch Update for April 2021. This includes updates for many Oracle products. A new release for Java 8u291 should be upgraded on all client workstations. There are also updates for many products such as Databases, Sun Solaris, PeopleSoft, Middleware products and MySql.

06/17/2021: Multiple vulnerabilities in Cisco Jabber for Windows, Cisco Jabber for Mac, and Cisco Jabber for mobile platforms could allow an attacker to access sensitive information or cause a denial of service (DoS) condition. Cisco released Jabber 14.0.1 for Widnows and Mac which contains fixes for these vulnerabilities. For more information about these vulnerabilities, see the Cisco advisory page.

06/15/2021: Google has updated the stable channel for Chrome to 91.0.4472.106 for Windows, Mac, and Linux. This version addresses vulnerabilities that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.

06/10/2021: Google has updated the stable channel for Chrome to 91.0.4472.101 for Windows, Mac, and Linux. This version addresses vulnerabilities that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.

06/08/2021: Microsoft has released this month's security bulletin for Patch Tuesday. The updates cover fixes for seven actively exploited zero-day vulnerabilities and a total of 50 flaws. If not patched, the vulnerabilities could allow an attacker access to exploit and take control of an affected system.  Sans info is available here. The official Microsoft notification is posted here.

06/08/2021: Adobe releases security updates for multiple products including Adobe Acrobat and Reader, Connect, Creative Cloud Desktop, Photoshop Elements and more. Security notices for all Adobe products are available here.

06/03/2021: Cisco has released security updates to address vulnerabilities in multiple Cisco products including Cisco Webex Network Recording Player and Cisco Webex Player. An attacker could exploit some of these vulnerabilities to take control of an affected system. For updates addressing lower severity vulnerabilities, see the Cisco Security Advisories page.

View all alerts