OneDrive includes tools that will allow you to recover your data. You can use the Recycle Bin, restore previous versions of a file or even roll back OneDrive to an earlier time/date. We have documented the process for you that describes each of these options and how to use them to recover your OneDrive Data.
If you see this icon, it means that file has been identified by Microsoft to contain malware:
Once a file has been flagged as malicious by Microsoft, you cannot download or open that file. The only action you have is to delete it. If you believe that file is not malware, you will need to open a support ticket with your local IT support and we will need to work with Microsoft to take further action. Refer to this Microsoft article for more information.
We've put together a document you can use that outlines how to use your OneDrive for Business library from your Windows workstation, the O365 Portal and other devices. Use this document to quickly see how to use your OneDrive for Business from Microsoft products (Word, adding attachments in Outlook, Windows File Browser, etc.), a web browser or from other devices (smartphones, Macs, etc.)
Topics covered include: How to attach or share a document when using Outlook, accessing your library from a browser, using the Microsoft OneDrive sync client and Files On-Demand.
If you use OneNote notebooks that were created using the OneNote desktop client, they may be .one files and cannot be shared with others. There is a difference between locating OneNote notebooks .one files in a OneDrive folder and having OneNote notebooks in OneDrive. OneNote notebooks that are in .one format cannot be shared and you cannot simply "move" .one files to move a OneNote notebook. You need to use the File - Share feature to correctly move OneNote notebooks. This is explained more in detail here:
This article talks about the difference between OneNote notebooks created as .one files and those created from other apps (OneNote online or inside a Team/Group): https://bealers.com/onenote-sync-onedrive/
If you have a OneNote notebook that currently is a .one file type, open it in OneNote desktop, select File - Share and select OneDrive as the location. It will create the Internet shortcut to that notebook and it can then be shared.
If you want to create a new OneNote notebook from the OneNote desktop client that is shareable and/or accessible via OneNote online, it needs to be created via the OneDrive location NOT using "This PC" or "Browse". You will know it will be shareable because the URL to the OneDrive/SharePoint site will be displayed in the address bar. Here is an example:
You will know it is shareable from OneDrive because it will ask you if you want to share it right after creation:
If it didn't ask you to share it right after creation, you may not have created it in OneDrive (i.e. with your OneDrive URL shown in the address bar) as shown above and it will not be shareable until you move it to a OneDrive location using File - Share and select your OneDrive location and then selecting Move.
You do not have to share it right after creation if you don't want to. You can share it later using File - Share.
There are many ways to open a OneNote notebook that is located in OneDrive. You can open it using OneNote Online which doesn't require you to have OneNote installed on your workstation or you can choose to use OneNote installed on your desktop to open OneNote notebooks.
NOTE: You may encounter issues accessing your OneNote notebooks if they were moved to OneDrive and when you launch OneNote from your desktop, it can't find your notebooks. In that case, the first time you are accessing them after they have been moved, you will need to close any OneNote notebooks that were listed, then right-click each one and select "Close This Notebook":
Then you can use any of the methods below to open the new notebook location in OneDrive.
1) Launch OneNote desktop app. From File - Open and choose your OneDrive location:
2) From the O365 Portal, go to OneDrive and select your OneNote notebook, select the "..." and then choose to either open in the app or in the browser:
3) If you already have a OneNote notebook open in OneNote Online, you can choose to open it in your OneNote desktop app by selecting "Open in app":
Once you have configured the Microsoft OneDrive sync client, it will automatically startup when you logon to your PC and start syncing your files. When your NetID password has changed, the sync client will continue to use the old password and will work for a bit of time but at some point, you'll see the following pop-up after you logon and you will need to enter your new password in order to continue to keep the Microsoft OneDrive sync client running and syncing your files:
NOTE: If you close the window and do not enter your password, the Microsoft OneDrive sync client will close and your files will not be syncing. You will need to launch the Microsoft OneDrive sync client from the Start Menu and enter your password.
Use the following to access your Microsoft document libraries (OneDrive for Business, O365 Groups, Microsoft Teams libraries) on other devices:
Microsoft Office Lens is a great way to capture information from documents, whiteboards, business cards, receipts, handwritten memos, or anything else containing text that you want to import but not manually type out yourself. With Office Lens, you don't need to jot down any notes by hand, rely on blurry cell phone images, or worry about misplacing anything.
Office Lens is great for capturing sketches and drawings too - even images without text. When capturing images, Office Lens gets rid of shadows and odd angles, so your final captures are easier to see. You can upload document and whiteboard images to Microsoft OneNote, Word, PowerPoint, or OneDrive, and you can also save them as PDF files or send them in email.
* Faculty/Staff usage needs to comply with the OneDrive for Business Standard including not storing DCL3 data in any CSCU Microsoft document library (their OneDrive for Business, O365 Group, Microsoft Team or SharePoint Online document library). DCL3 data accessed by unauthorized entities could cause personal or institutional financial loss or constitute a violation of a statute, act or law. If you are capturing documents/screenshots that contain DCL3 do NOT use Office Lens to capture it. Refer to the Protective Enclave site for more information.
Use the following links to get and use Office Lens:
and as long as you have Edit capabilities - you can click under their info "Can Edit" or "Can View" and change to "Stop Sharing":
When the user clicks "Open" to access the document, based on how their account is defined in O365 and if they are already logged in or not, they will either access the document immediately, be prompted to login using their CSCU Faculty/Staff or Student account or be instructed that they were sent a separate email with a code. If they are sent a code, they need to enter it in order to access the document.
This happens when a file is edited, or most often created, using Office Online instead of the desktop applications (Word, Excel, etc) and from what we've heard, there is so far no easy fix except to wait (typically about 30 minutes). There isn't a real lock on the file either, it just thinks there is - so there is no way to "unlock" the file, you just need to wait for it to realize there isn't a lock and it will clear.
Everything has been attempted to manually make it aware there isn't a lock on the file, including logging off, clearing cache, closing windows, checking in/out, etc. Nothing has worked so far. When a solution is posted, we will show it here.
In the meantime, to avoid this situation, use your workstation Office products to open documents from a document library. Even if you open the document from the O365 portal, you can still choose to use the desktop version of your Office product.
You can co-author documents in both Office Online and in Office products installed on your workstation. NOTE: You must be using at least version 2016 to co-author documents and co-authoring is only supported in apps that support co-authoring (Word, PowerPoint, Excel) and only with modern file formats (.docx, .pptx and .xlsx).
You can co-author documents in a OneDrive for Business library (including O365 Groups) or a SharePoint document library. Make sure you read our FAQ items on what you need to know about sharing and setting up alerts for when items are modified.
Microsoft provides several resources for helping you co-author documents with others:
Yes! If you want to be alerted when a file/folder is modified,
The Microsoft OneDrive sync client is the software used to sync document libraries to your PC or Mac from your CSCU OneDrive for Business library or any CSCU O365 Group/Team/SharePoint Online document library. Once the Microsoft OneDrive sync client has been installed on your workstation, you can configure the client to sync your library to your PC: Setup using Microsoft OneDrive sync client Setup by logging into OWA
Here's what you need to know about syncing:
Just as you can sync your One Drive for Business library to your workstation, you also can sync group files using this procedure. Your One Drive for Business files will be in the "OneDrive - CSCU" folder and Office365 Group or Microsoft Team libraries will be in a 'CSCU' folder:
If you notice that you are no longer syncing files from your workstation (the blue cloud icon is not showing in your systray), the Microsoft OneDrive sync client may need your password, refer to this FAQ item for more information.
You may experience other issues when syncing using the Microsoft OneDrive sync client. Microsoft provides some basic help and more information for addressing sync issues. The most common, are the following:
If you are running Windows 10 Fall Creators Update (version 16299.15) or later, you will now be able to control how your OneDrive for Business files are synced to your workstation. Files On-Demand allows you to access your files in your OneDrive for Business library without having to download them and use storage space on your workstation. All files, even files not downloaded to your workstation, will be listed in the File Explorer. Have a file you always want to store on your workstation? Easy! Set it to 'Always keep on this device'.
Here's how to enable Files On-Demand: If your workstation has Windows 10 Fall Creators Edition or later and the latest Microsoft OneDrive sync client installed, Microsoft OneDrive sync client will have a setting for controlling Files On-Demand. Right-click the Microsoft OneDrive sync client icon (in the systray) and click Settings. Then on the settings tab, you'll see an option to 'Save space and download files as you use them'. When this is checked, Files On-Demand is enabled.
When Files On-Demand is first enabled, it will change how your Microsoft document libraries that are syncing to your workstation are stored (this could take a while to change depending on how many files you had synced to your workstation when it was enabled). You can see how files/folders are stored by the icon displayed next to it in your file explorer:
NOTE: If you have been using the OneDrive sync client without Files On-Demand and then enable Files On-Demand, some users have reported that they received an error "OneDrive cannot connect to Windows" preventing them from enabling Files On-Demand:
This is because the sync location being used is not the local hard drive and instead is using either an external USB or hard drive which cannot be used for the OneDrive sync location. You will need to go to OneDrive sync client settings tab (from the sys tray), on the Account tab unlink the PC from the account and then add the account again but this time select the local hard drive as the sync location.