Connecticut State Colleges & Universities
IT Support Center

Office 365 FAQ

Have a question that is related to a particular O365 product? Check out the rest of the O365 FAQs. This FAQ applies to using your O365 account.



  •  What do I need to know about the new authentication method?
  • We are implementing tighter security in O365 to protect user accounts and as a result you will start to see different login prompts as we transition to a new authentication method for single sign-on. With the new authentication method comes the ability to:

    • use the Microsoft Password Reset Tool (using security methods you configure) when you need to reset your NetID password
    • implement multifactor authentication in the future. When multifactor authentication is enabled (also known as MFA), your account will be better protected against malicious use. More information to come at a later date.
    In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you must first setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions)

This FAQ was last updated: Tuesday, May 26, 2020