Connecticut State Colleges & Universities
IT Support Center

Office 365 FAQ

Have a question that is related to a particular O365 product? Check out the rest of the O365 FAQs. This FAQ applies to using your O365 account.

 Announcement

If you click "Skip Setup" during the Keep account secure window when logging on, you will not be able to do a password reset later. You must complete the set up of your verification methods to avoid having to contact IT to reset your password when you need it.

Questions:

Answers:

  •  What do I need to know about the new authentication method?
  • We are implementing tighter security in O365 to protect user accounts and as a result you will start to see different login prompts as we transition to a new authentication method for single sign-on. With the new authentication method comes the ability to:

    • use the Microsoft Password Reset Tool (using security methods you configure) when you need to reset your NetID password
    • implement multifactor authentication in the future. When multifactor authentication is enabled (also known as MFA), your account will be better protected against malicious use. More information to come at a later date.
    In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you must first setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions)
  •  What does the "More information required" message mean?
  • Do you want to be able to reset your password if you forget it? Please pay attention to this and make sure you setup your verification methods (i.e. do NOT click "skip setup" when asked to setup your verification methods) otherwise you will have to contact IT to reset your own password.

    If you see this after logging in:
     

    It means you need to configure your security verification methods that you want to use (i.e. authenticator app, phone, email or security questions) for resetting your password. Clicking Next on the "More information required popup" will guide you through setting up your security verification methods. Refer to this Microsoft documentation if you need help.

    This page may show up after you authenticate if there are no methods pre-configured. We suggest that if you have not setup your verification methods at this point (maybe you clicked "skip setup" in the past), that you open an InPrivate or incognito window and setup your methods now by visiting the "My Sign-Ins" page.

    Do not click "Skip setup", otherwise you will not be able to use the Self Service Password Reset and will need to contact us to change your password.

    Instead, you have a couple of choices here:
    1. Click Next in order to configure the Microsoft Authenticator app now.
    2. In a hurry and don't have time to setup the app now? Click "I want to set up a different method" instead and configure it to use phone call as your method. Then later, when you have time, configure the app by visiting the "My Sign-Ins" page.




    If you've configured the Phone or the app, we also encourage you to add an email so that you have another method of verifying if you do not have access to your phone by visiting the "My Sign-Ins" page.

    Once you setup the security verification methods that you want to use, you will be able to use the Microsoft Password Reset Tool to reset your NetID password! Refer to this Microsoft documentation if you need help.

    To see what you have listed for security verification methods visit the "My Sign-Ins" page:



    This page will show you all the security methods you have configured. You can add more methods by clicking the "Add Method" button. Again, we recommend adding an email even if you have the phone and the app already configured.


This FAQ was last updated: Thursday, March 11, 2021