June 5, 2017: On July 1, 2017, the WebEx domain connsu.webex.com will be decommissioned. Community College and System Office WebEx users will use the URL ctedu.webex.com. Each of the CSUs and Charter Oak will have their own unique WebEx domains: ccsu.webex.com; southernct.webex.com; easternct.webex.com; wcsu.webex.com; charteroak.webex.com.
These instructions are the legacy connscu.webex.com instructions for setting up/hosting WebEx and will only be available until July 1st, 2017 when connscu.webex.com will be decommissioned. The new ctedu.webex.com instructions are available from the IT Support Center.
If you are not hosting the meeting and are just attending a meeting, refer to the information on the Attending a Meeting page.
Fill in the Sign Up form. When prompted for your email address, make sure to use your ConnSCU email address and not a personal email address. Click "Sign Up Now" and then check your inbox for an email from WebEx that includes a link so you can confirm your email. You will then receive an email with login instructions and will need to login and change your password.
You may be prompted to download/install the Meeting Center plug-in that is used to attend the meeting if it is not already installed. If you are using a work computer, you may not have the administrative privileges to install the plug-in and will have to contact your local IT to have the WebEx meeting center plug-in installed. If you have difficulty joining a meeting with one browser, try using a different browser as often one will work better than another depending on local browser settings (i.e. Firefox, IE, Chrome).
We also have the following "Getting Started Guides" (Adobe PDF):Request a WebEx Host Account
After 5 attempts to login to your WebEx account, your account will be locked for 15 minutes even though the message you see makes it sound like you need to contact an administrator to unlock your account. Just wait 15 minutes and try again. Make sure you are using your ConnSCU WebEx Host account username (i.e. it is not an email) and password. If you opt to reset your password using the Forgot your password link, you may only reset it once in any 24-hour period.
If you try to reset your password and you receive an error that says your account is deactivated, it may be because you signed up to create an account, yet never confirmed your account. Refer to the Contact Us link above for support to reset your ConnSCU WebEx host account.
If you try to reset your password and it reports "No Account Exists", then you try to create an account and it says "Account Already Exists", it means your account is inactive and you need to open a ticket with BOR Service Desk to request to have your ConnSCU WebEx account activated by a WebEx Admin.
Refer to the Contact Us link above for support.If it is after hours and you are in need of support for WebEx, you can contact WebEx support directly by visiting the ConnSCU WebEx site and in the left menu, under Support, click "Contact Us". You will be able to open a support ticket directly with WebEx Support or you can call them directly using the supplied toll-free number.