June 5, 2017: On July 1, 2017, the WebEx domain
connsu.webex.com will be decommissioned. Community
College and System Office WebEx users will use the URL
ctedu.webex.com. Each of the CSUs and Charter Oak will
have their own unique WebEx domains:
ccsu.webex.com; southernct.webex.com; easternct.webex.com;
These instructions are the legacy connscu.webex.com instructions
for setting up/hosting WebEx and will only be available until July
1st, 2017 when connscu.webex.com will be decommissioned. The
new ctedu.webex.com instructions are available from the IT
The following documentation and training material has been designed
specifically for ConnSCU Students, Faculty and Staff when attending
a ConnSCU WebEx meeting. Those attending a WebEx meeting do NOT need
to create an account on ConnSCU WebEx's server, only the person hosting
the meeting needs to have an account created.
Getting Ready - Preparing for the meeting
- Receive meeting information
Prior to the meeting, attendees should receive an email containing
the meeting information. It will include the date/time of the meeting,
the meeting number, a meeting password (meeting passwords are
now required for all meetings), a link
to the meeting and the audio conference access code (if you opt
to use a phone to listen to the meeting).
- Verify browser plug-in or download mobile app
Prior to the scheduled meeting, test your browser by joining this
test meeting: (http://www.webex.com/test-meeting.html)
being sure to use the same workstation and browser you are planning
to use for the actual meeting.
You may be prompted to download/install the Meeting Center plug-in
that is used to attend the meeting if it is not already installed.
If you are using a work computer, you may not have the administrative
privileges to install the plug-in and will have to contact your
local IT to have the WebEx meeting center plug-in installed.
If you have difficulty joining a meeting with one browser, try using
a different browser as often one will work better than another depending
on local browser settings (i.e. Firefox, IE, Chrome).
If you do
not have time or the correct privileges to download and install
the Meeting Center plug-in, you should always see a link on the
WebEx set-up screen that says 'Run a temporary application'
to join this meeting immediately. If you click that link
the WebEx Meeting window will display without the plug-in being
installed. See a screenshot
of how this link might appear while you are trying to join the meeting.
If you need to participate in a WebEx conference from a mobile device
(iPad, smartphone, etc.)
download WebEx's mobile app.
- Verify audio setup
You will want to verify your audio setup prior to the meeting as
this is not tested as part of the test meeting. We strongly recommend
using a headset with microphone, or alternatively a laptop's built-in
microphone plus speakers works well. Only after joining the real
meeting will you be prompted to setup the audio portion of the meeting
and given the opportunity to test your computer's audio setup (microphone
and speakers). NOTE: Alternatively, you can use the call-in toll
number provided in the meeting information, however remember
that toll charges will apply.
Joining the Meeting
- Locate the meeting link
You will need access to the meeting link that was sent via email, an Outlook invitation
or for students, instructors may also have posted the link in a
Blackboard announcement, Discussion or Message. Meetings are
no longer listed on a public calendar and therefore no longer browsable due to security
concerns. However, attendees that also have a host account (not all attendees do),
you can see a calendar listing of all meetings you have been
invited to by logging into the
ConnSCU WebEx site and
clicking My WebEx.
- Join the meeting
If the host has not yet started the meeting, you
may not be able to enter the meeting. Whether or not attendees can
join before the host is dependent upon the settings applied to that
you are joining from a meeting link,
simply click the link and enter your name and email address,
then click Join to join the meeting. If you are
joining by entering a meeting number into the
ConnSCU WebEx site -
Meeting Center - Attend a Meeting page, you will first need to enter
the meeting number, then the meeting password. Then you can
enter your name and email address and click Join
to join the meeting.
Assuming you pre-tested your browser plug-in (as suggested in
Getting Ready - Preparing for the meeting
section above), the Meeting Center window will launch. This is where
your online meeting will take place.
- Make Audio Selection
Next, you will be prompted to make your selection about how you
will participate in the audio portion of the meeting. You can choose
the "Use Computer for Audio" option (assuming you have a headset,
or can use the computer's microphone and speakers). Prior to clicking
the "Call Using Computer" button, you can test the speakers and
microphone by clicking "Test speaker/microphone" found under the
Call Using Computer button.
Alternatively, you can select the "Use Phone" option and call in
on the phone number provided. Note that you are also provided an
access code and attendee ID that you'll use to connect to your meeting.
We highly recommend using the "Use Computer for Audio" option
as there are toll charges that apply if you call in using a phone.
NOTE: If you are calling in by phone, never put the WebEx
call on "Hold"- if your organization has background "on-hold"
music, everyone on the call will hear it. The host will probably
mute you and neither of you will necessarily know that when you
return to the call.
- You are all set!
Refer to the FAQ section below if you have questions while attending
Refer to our
for answers to the following frequently asked questions:
Refer to the
Contact Us link above for support.