Connecticut State Colleges & Universities
IT Support Center

Logging into the Protective Enclave

The following procedure will provide you with the steps to access your Protective Enclave Virtual Desktop and install the Citrix Receiver client if it is not already installed.

Logging into the Protective Enclave
  1. Using IE (NOTE: other browsers work differently with the Citrix Receiver, therefore we suggest using IE), browse to the Protective Enclave Portal to access your Protective Enclave Desktop:

    http://enclave.ct.edu
  2. Enter the following information and click Log On:

    • NetID: Enter your NetID (e.g. 98765432@xxx.commnet.edu) into the "NetID:" text box. ( What is my NetID?)
    • Password: Dots (), rather than your password, are displayed on screen as you type to conceal your password from others.

  3. It will then wait for you to authenticate using the MFA method you previously setup (e.g., phone call, mobile app, text message).  (For more information on MFA, see Multi-Factor Authentication):

  4. If your NetID/password or MFA authentication fails or times out waiting, you will see the error: "Incorrect user name or password." If you are having problems authenticating, refer to the FAQ.
  5. If you already have the Citrix Receiver installed, it will automatically launch your Protective Enclave Desktop in a separate window. If at anytime the Citrix Receiver asks you to Add an Account, click Cancel. For help navigating around the Protective Enclave, refer to the Protective Enclave documentation.
  6. If you do not already have the Citrix Receiver installed, it will prompt you to install it. Continue to the next section "Installing the Citrix Receiver".
Installing the Citrix Receiver
  1. If you don't already have the Citrix Receiver installed, it will prompt you to install it. To continue with the installation of the Citrix Receiver, check the I agree with the Citrix license agreement checkbox, and click Install:

  2. You will then be prompted to Run or Save the Citrix Receiver installer. For the purpose of this document, we'll be running it directly from the website.  Whatever way you choose, the subsequent installation steps will be the same.  Click Run:

  3. Once the Welcome to Citrix Receiver screen pops up, we recommend you close all of your browser windows as your session will timeout while the Citrix Receiver is installing. Then click Start:

  4. On the License Agreement screen, check the I accept the license agreement checkbox and click Next:

  5. If the Enable Single Sign-on screen is displayed, make sure that the Enable single sign-on checkbox is *unchecked* and click Install:

    NOTE: This screen is only displayed for *new* Citrix Receiver installations only.  It is not displayed during an upgrade installation.

  6. Wait while the Citrix Receiver is installed. Once it has been successfully installed, click the Finish button:

  7. If at anytime you are prompted to Add an Account, just click Cancel:

  8. After the installation of the Citrix Receiver, proceed to "Accessing the Protective Enclave Desktop" steps again to log in and launch the Protective Enclave Desktop.

For help navigating around the Protective Enclave, refer to the Protective Enclave documentation.