The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, view the phishing log, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the Service Desk.

SERVICE NOTICES

On May 21, 2021, all OneDrive, Microsoft Teams and SharePoint document libraries will begin to display icons if content matching specified Protected Data elements is found. As these Protected Data elements are not to be located in these locations, action will be needed to be taken. Refer to the DLP FAQ page for information.

On March 5, 2021, we shut down the IT Service Desk email (ServiceDesk@ct.edu).  If you need any IT support, please go to the Services Portal:  https://cscu.service-now.com/sp/.  The Services Portal is where you contact IT support to make a request or a report a problem (Get Help), view all of your incidents, requests and search/display self-help articles in a library (Knowledge Base) that may provide the solution to your issue. To help you become familiar with the Services Portal, we encourage everyone to view the Training video.

Auto-forwarding to external addresses has been changed as of Friday, October 16th If you have a mailbox rule that forwards/redirects your CCC mail to an external address, you will receive "Undeliverable messages" until you disable or delete the rule. This change only affects rules that forward/redirect to external addresses. You will still be able to manually forward messages to external addresses. For more information including screenshots and steps, please review our O365 Email Security FAQs.

IMPORTANT NOTE: New Authentication Service & Password Reset Method
In order to streamline authentication services, improve productivity and security, we've migrated to a new Authentication Service (Azure). With the new Azure authentication method comes enhanced password reset services using the Microsoft Password Reset Tool (that uses the security methods you configure) when you need to reset your NetID password. In order to use the new authentication method and reset your NetID password using the Microsoft password Reset Tool, you will need to setup the security verification methods that you want to use (i.e. phone, email, authenticator app, security questions). Refer to the O365 FAQ for information on what has changed when using the new authentication method for single sign-on.

ALERTS

Most recent alerts (posted within the past 15 days):
05/11/2021: Citrix has released security updates to address a vulnerability in Citrix Workspace App for Windows. An attacker could exploit this vulnerability to take control of an affected system. The new version of Citrix Workspace is 21.5.0.48. Citrix Workspace release informaiton is available here.

05/11/2021: Multiple vulnerabilities have been discovered in Mozilla Firefox which could allow for arbitrary code execution. Mozilla has announced a new release for Firefox ESR version 78.10.1 More information is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 88.0.1.

05/11/2021: Google has updated the stable channel for Chrome to 90.0.4430.212 for Windows, Mac, and Linux. This version addresses vulnerabilities that an attacker could exploit to take control of an affected system. The Google Chrome blog is available here. Chrome release information is available here.

05/04/2021: Apple has released security updates to address vulnerabilities in multiple products. Patches are released for Mac OS 11.3.1, iOS 14.5.1 and iPadOS 14.5.1 An attacker could exploit some of these vulnerabilities to take control of an affected system. All Apple Security Updates will be available here. Updates can be applied through Apple updates or Apple downloads.

View all alerts