The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information such as account numbers/passwords or asks you to click a link to reset an account, first check out our new Phishing page found under Support by Service. It has information on what you need to do to better protect yourself from emails attempting to get access to your personal information.

Alerts

Most recent alerts (posted within the past 15 days):
11/25/2014: Adobe has released new security updates for Flash Player. The new Flash version is 15.0.0.239. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The link to the security blogs bulletin is available here.

11/18/2014: Google has released a new stable release version of the Chrome browser 39.0.2171.65 . There are a number of security fixes in this release. Chrome release info is available here.

11/18/2014: Microsoft has announced a new advanced security bulletin for an out-of-band patch that will be released today. The official Microsoft notification is available here. This is listed as a critical patch for server operating systems.

11/18/2014: Apple has released security patches for OSX 10.10.1, Apple TV and iOS version 8.1. Sans has more info here. Apple Security Updates will be available here. These updates can be applied through Apple updates or Apple downloads.

11/14/2014: The Java version 7u72 has completed testing with Banner & Blackboard. This is now the recommended version that should be deployed to all machines. Downloads are available on the support center web site here: Software Versions.

11/12/2014: Google has released a new stable release version of the Chrome browser 38.0.2125.122. There are a number of security fixes in this release. Chrome release info is available here.

11/11/2014: Adobe has released new security updates for Flash Player. The new Flash version is 15.0.0.223. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The link to the security blogs bulletin is available here.

11/11/2014: Microsoft has released this month's security bulletin. There are 14 updates that affect server and client components. Four of these are rated critical. Sans info is available here. The official Microsoft notification is available here.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm