The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements

 

Alerts

Most recent alerts (posted within the past 15 days):
10/17/2014: Apple has released security patches for OSX (10.8.6 and 10.9.6),iTunes 12.0.1 (12.0.1) and a new release for OS X Yosemite (version 10.10). Apple Security Updates will be available here. These updates can be applied through Apple updates or Apple downloads.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm