The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements


Status of IT Services

The following IT Services are currently down or have limited availability. All services are up if none are listed.

Refresh Last refreshed: 7/25/2014 2:19:58 PM
Service      Status      

Alerts

Most recent alerts (posted within the past 15 days):
7/22/2014: Mozilla has announced a new release for Firefox ESR version 24.7. The security info is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 31. The next version of FireFox ESR 31 has been released:https://www.mozilla.org/en-US/firefox/31.0/releasenotes/. This will require more extensive testing as it rolls all the new features introduced since version 24.

7/14/2014: Oracle has announced the pre-release announcement for the quarterly security patch. This is scheduled to be released on 7/14/2014. This will include patches for many products including Java, Databases and Solaris. Release notice: 2014-Q3.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm