The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information such as account numbers/passwords or asks you to click a link to reset an account, first check out our new Phishing page found under Support by Service. It has information on what you need to do to better protect yourself from emails attempting to get access to your personal information.

Alerts

Most recent alerts (posted within the past 15 days):
1/28/2015: Apple has released security patches for OSX (10.8, 10.9 and 10.10),iOS (8.1.3) and a new release for Safari (version 8.0.3, 7.1.3 and 6.2.3). Apple Security Updates will be available here. These updates can be applied through Apple updates or Apple downloads.

1/26/2015: Adobe has released an Out-Of-Band security update for Flash Player that is actively being exploited. The new Flash version is 16.0.0.296. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The link to the Adobe security blogs bulletin is available here. Downloads are available here.

1/23/2015: Adobe has released an Out-Of-Band security update for Flash Player that is actively being exploited. The new Flash version is 16.0.0.287. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The link to the Adobe security blogs bulletin is available here.

1/22/2015: Oracle has announced the new quarterly Critical Patch Update. This includes for many Oracle products. A new release for Java 7u76 and 8u31 will be tested for Banner & Blackboard compatibility. There are also updates for many products such as Database Servers, Sun Solaris, PeopleSoft, Middleware products and MySql.

1/21/2015: Google has released a new stable release version of the Chrome browser 40.0.2214.91. There are a number of security fixes and a new flash version in this release. Chrome release info is available here.

1/14/2015: Mozilla has announced a new release for Firefox ESR version 31.4. The security info is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 35. These versions are not compatible with SiteAdvisor and we are awaiting a new release to fix that situation.

1/14/2015: Google has released a new stable release version of the Chrome browser 39.0.2171.99. There are a number of security fixes and a new flash version in this release. Chrome release info is available here.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm