The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements

 

Alerts

Most recent alerts (posted within the past 15 days):
8/14/2014: Apple has released security patches for the Safari browser. New versions of Safari are 6.1.6 and 7.0.6 include many security fixes. Apple Security Updates are available here. These updates can be applied through Apple updates or Apple downloads.

8/12/2014: Google has released a new stable release version of Chrome 36.0.1958.143. There are a number of security fixes in this release. Chrome release info is available here.

8/12/2014: Microsoft has released this month's security bulletin. There are nine updates that affect server and client components. Two of these are rated critical. Sans info is available here. The official Microsoft notification is available here.

8/12/2014: Adobe has released new security updates for Flash Player and Reader/Acrobat. The new Flash version is 14.0.0.145. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The new Reader/Acrobat version is 11.0.08. The link to the security blogs bulletin is available here.

8/8/2014: Microsoft has announced this month's advanced notice security bulletin. There are nine updates that affect server, client and office components. Two of these are rated critical. The official Microsoft notification is available here.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm