The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the SO Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information such as account numbers/passwords or asks you to click a link to reset an account, first check out our new Phishing page found under Support by Service. It has information on what you need to do to better protect yourself from emails attempting to get access to your personal information.

Alerts

Most recent alerts (posted within the past 15 days):
12/2/2016: Google has released a new stable release version of the Chrome browser 55.0.2883.75 There are a number of security fixes in this release. Chrome release info is available here.

11/30/2016: Mozilla has announced a new release for Firefox ESR version 45.5.1. This is a special release to fix a vulnerability that can allow a remote attacker to take control of a system. The security info is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 50.0.2.

View all alerts

CSCU System Office Service Desk

Whenever the System Office IT Support Center is contacted via email or phone, a ticket will be created in the SO Service Desk. The SO Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm