The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the SO Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information such as account numbers/passwords or asks you to click a link to reset an account, first check out our new Phishing page found under Support by Service. It has information on what you need to do to better protect yourself from emails attempting to get access to your personal information.

Alerts

Most recent alerts (posted within the past 15 days):
1/18/2017: Oracle has announced a new quarterly Critical Patch Update. This includes updates for many Oracle products. A new release for Java 8u121 will be tested for Banner & Blackboard compatibility. There are also updates for many products such as Databases, Sun Solaris, PeopleSoft, Middleware products and MySql.

1/10/2017: Adobe has released new security updates for Reader/Acrobat. The new version is 15.023.20053. Security notices for all Adobe products is available here.

1/10/2017: Adobe has released new security updates for Flash Player. The new Flash version is 24.0.0.194. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11.

1/10/2017: Microsoft has released this month's security bulletin. There are four updates that affect server and client components. Two of these are rated as critical. Sans info is available here. The official Microsoft notification is available here.

View all alerts

CSCU System Office Service Desk

Whenever the System Office IT Support Center is contacted via email or phone, a ticket will be created in the SO Service Desk. The SO Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm