The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any BOR-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the BOR Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information such as account numbers/passwords or asks you to click a link to reset an account, first check out our new Phishing page found under Support by Service. It has information on what you need to do to better protect yourself from emails attempting to get access to your personal information.

Alerts

Most recent alerts (posted within the past 15 days):
4/14/2015: Oracle has announced the new quarterly Critical Patch Update. This includes for many Oracle products. A new release for Java 7u76 and 8u40 will be tested for Banner & Blackboard compatibility. There are also updates for many products such as Database Servers, Sun Solaris, PeopleSoft, Middleware products and MySql.

4/14/2015: Google has released a new stable release version of the Chrome browser 42.0.2311.90. There are a number of security fixes in this release. Chrome release info is available here.

4/14/2015: Adobe has released new security updates for Flash Player. The new Flash version is 17.0.0.169. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11. The link to the Adobe security blogs bulletin is available here.

4/14/2015: Microsoft has released this month's security bulletin. There are eleven updates that affect server and client components. Four of these are rated critical. Sans info is available here. The official Microsoft notification is available here.

View all alerts

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or phone, a ticket will be created in the BOR Service Desk. The BOR Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu
Logging in to the BOR Service Desk will be available soon.

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm