The IT Support Center is the single point of contact for assistance (incidents, problems, questions, etc.) with any CSCU-provided IT service (e.g. Email, WAN, Internet, Blackboard, Banner, Client Security, websites, etc.) Use the resources here to find the status of IT resources, read important notices, find links to FAQs, documentation, tutorials and our knowledge base.  If you still need assistance, open a ticket with the SO Service Desk.

Alerts

Most recent alerts (posted within the past 15 days):
2/21/2017: Microsoft has released the patch update for Adobe Flash Player. This patch is included in the IE 10/11 and Edge browsers. This is considered critical patch for remote code execution. The official Microsoft notification is available here.

2/14/2017: Microsoft has delayed this months security patch release. The official Microsoft notification is available here.

2/14/2017: Adobe has released new security updates for Flash Player. The new Flash version is 24.0.0.221. This update will also be reflected for the browsers with built in flash players like Chrome and Internet Explorer 10/11.

View all alerts

CSCU System Office Service Desk

Whenever the System Office IT Support Center is contacted via email or phone, a ticket will be created in the SO Service Desk. The SO Service Desk is the application (powered by BMC FootPrints) that will record and track all service incidents and requests.  Upon the creation of a ticket, an email will be sent out to the individual requesting support with the details of the opened ticket.


Send email to ServiceDesk@ct.edu

Hours of Operation:

Monday - Thursday              8:00am - 8:00pm   
Friday 8:00am - 5:00pm
Sunday 1:00pm - 9:00pm